Terms of service

01Parties and scope

SocialZen is run by Aethergrid SRLS, VAT no. IT06439890655, a company incorporated in Italy ("we"). "You" is the person or company that opens an account.

By creating an account, or using the service, you accept these terms. If you accept on behalf of a company, you confirm you have the authority to bind it. These terms and the privacy policy form the entire agreement between us on this subject.

This English version is provided for convenience; if it differs from the Italian version, the Italian version prevails.

02Your account

You need an account to use the service. You must provide accurate information and keep it up to date, and you must be at least 18 years old.

You are responsible for what happens with your credentials. Keep your password to yourself and write to support@socialzen.tech as soon as you suspect unauthorized access.

An account belongs to an organization. Each user has their own credentials, which must not be shared.

03What the service is

SocialZen is a platform for preparing, approving, scheduling and publishing content on the Facebook Pages, professional Instagram accounts and Threads profiles you connect. It can help you write text with artificial intelligence, but no content is published without the approval of a person on your account.

The service is offered in the plans described on the pricing page, each with its own limits on users and connectable social accounts. When you reach a limit we tell you: the account keeps working within the limits you have.

04Prices, payments and taxes

The prices in force are those published on the pricing page at the time of purchase, or on the page of the agency you buy from. A plan can be:

• Monthly: charged in advance every month, on the day you signed up, until you cancel.
• One-time (lifetime): a single payment giving access to the purchased plan for as long as SocialZen offers the service, with no renewals. It does not include features or services that may be offered separately in the future.

Payments are handled by Stripe or PayPal; we never see or store card details. VAT is applied according to the rules in force where you are established.

If a monthly renewal fails, the payment processor retries automatically. If the subscription is cancelled or expires, the account is suspended; nothing is deleted for the following 30 days, and reactivating the subscription during that period restores everything. After 30 days the data is deleted automatically; we notify you by email 7 days before.

05Cancellation and plan changes

You can cancel a monthly plan whenever you like from your account, effective at the end of the period already paid. There is no notice period or penalty. We do not refund partially used periods, except where the law gives you a right to a refund.

To change plan write to support@socialzen.tech, or to the agency you bought from.

06Acceptable use

You may not use SocialZen to:

• Connect Pages or accounts you have no right to manage.
• Publish unlawful, misleading, harassing or hateful content, or sexual material involving minors.
• Publish content you do not hold the rights to (third-party images, trademarks, text).
• Impersonate another person or organization, or simulate inauthentic interactions.
• Breach the Meta Platform Terms, the Facebook Community Standards or the Instagram Community Guidelines: their rules apply to you in addition to ours.
• Probe, overload or reverse-engineer the platform, or circumvent its limits.

07Your content

Everything you upload or write in SocialZen remains yours. We claim no ownership of it.

You grant us the limited licence needed to store, process, display and publish that content on the channels you connected, solely to run the service for you. The licence ends when you delete the content or close the account.

Text generated with artificial intelligence may contain errors: review it before approving. You are responsible for what you approve and publish.

08Our rights and white-label

The platform, its software, design and documentation belong to us. These terms give you the right to use the service, not to own any part of it.

In white-label plans we grant you a licence to offer the service to your clients under your brand — name, logo, colors and domain — for the duration of the plan. You are your clients' provider: you set your prices, collect payments on your own Stripe or PayPal account and answer to them for the service and for the processing of their data, for which we act as your processor. You may not claim to have built the platform or sublicense the software itself.

09Meta and other third-party services

SocialZen publishes through Meta's APIs (Facebook, Instagram and Threads). Meta may change its APIs and rules, limit or revoke access, or suspend a Page. We are not liable for these decisions or for outages of third-party services; when they affect the service we tell you and, where we can, offer an alternative.

If Meta revokes or lets a Page's authorization expire, scheduled content waits until you reconnect it.

10Availability and support

We aim for 99.5% monthly availability, excluding announced maintenance windows. Emergency maintenance may happen without notice when security requires it.

Support is provided by email at support@socialzen.tech, aiming to reply within two business days.

11Suspension and termination

You can close your account whenever you like from the Account page (owner only) or by writing to support@socialzen.tech. Any monthly subscription is cancelled.

We may suspend or close an account if you materially breach these terms, if the subscription is unpaid, if your use puts the platform, other clients or access to Meta's APIs at risk, or if the law requires it. Except for serious breaches or legal obligations, we warn you first and give you a reasonable opportunity to fix the problem.

After closure your data is kept for 30 days, during which you can ask us to reopen the account as it was; then it is deleted automatically. We notify you by email 7 days before.

12Warranties, and what we do not promise

We warrant that we will provide the service with the reasonable care of a competent operator in this market. Beyond that, the service is provided as is: we do not warrant that it will be uninterrupted or error-free, nor that content will be published if Meta rejects it.

Nothing in these terms excludes a warranty or right that mandatory law grants you.

13Limitation of liability

Neither party excludes liability for wilful misconduct, for death or personal injury caused by negligence, or for anything the law does not allow to be limited.

Subject to the above, our total liability in each 12-month period is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim. Neither party is liable for loss of profit, loss of revenue or business opportunities, or reputational damage.

14Changes

We may change the service and these terms. Material changes are announced by email to account owners at least 30 days before they take effect; if you do not accept them you can cancel before they come into force.

15Governing law and jurisdiction

This contract is governed by Italian law. The Court of Salerno, Italy, has exclusive jurisdiction over any dispute. If you are a consumer, this clause does not deprive you of the protection of the mandatory rules of the country where you live.

If a clause is declared invalid, the rest remains in force. Questions about these terms: legal@socialzen.tech.